Aaaaah, red tape and customer service.
Dutch service is it's own invention entirely. Customers service at most companies is reminiscent of the IRS or the INS in the states, both famous for being big time wasting protocol checking "services" with chunks of paperwork.
It all started fairly innocent. I got an SMS message on my phone. It stated:
Diesel presents:" Give me your face we'll give you the look..dj's Junior Sanchez (nyc) and Laidback Luke. Powered by Motorola.....& Diesel WWW.23SEPTEMBER2000.COM (now there's a really useless link)
I read it, sighed, and went back to whatever I was doing. This message was sent to me five times the 19th of september.. at the fourth repeated message on I *snapped* and called The administrative contact of this domain, as stated in the whois record:
Bakker, Jurriaan email@example.com
Amstelveen, 1180 LB
+31 (20) 710 9700
My first question after Jurrian answered the dialled number was: Are you the owner of the domain 23september2000.com?
He said; What? and I repeated my question, adding "you are listed as the administrative contact in the whois record is this correct?
He said that yes he does own the domain. I asked him to please stop sending advertising messages to my telephone, adding that when I do not give my consent to this, it is illegal. He said "I GET it" about that and added that he could only remove my number from the list of receiving SMS's if I gave my phonenumber to him. I had not given him my phone number in the first place so I declined to do this, suggesting that my phonenumber was probably not the only one on the list who hadn't willingly given my GSM away to them and also suggested that he should have a look at whatever software he was using as it sends repeat messages -five times in a row- and that would surely piss off even those who said yes to this spam. He stated again that he could not remove my phonenumber.
I had to cut this call short as I received another one - we do have an actual life sometimes - and thought that the spam was over with, I received no more messages that day.
It's never that simple kids.
21st of september. "Have we got your face or not? Powered by Motorola www.KingFrank.com" is SMS's to my telephone. KingFrank is a DieselHoax-site, and interestingly enough it is registered as follows:
Shevlin, Robert (ROSH76) firstname.lastname@example.org
549 Richards Rd.
Columbus, OH 43214
(PH) 614 261 0266
Your Name Free, Support (YNFT1) email@example.com
-, - -
1-800-828-7497 (FAX) 1-877-332-7497
Registration Date: 27-Apr-2000 13:22:17
Expiration Date: 27-Apr-2002 10:21:21
Domain servers in listed order:
I once had an account at wineasy, so I know it is a swedish server. The billing and administrative contact are the same and I haven't called the states as I'm sure he had nothing to do with this spam, also, I actually doubt it is a real person - as the technical contact seems to be complete bogus. I know that the kingfrank domain is a hoax- media virus Ad for diesel - hell, I wrote about it and so did Wes when he discoved yet another fake dot.com.
22 September, new SMS from Frank." King Frank says:"Give me your face we've got the look..it is totally sold out! www.KingFrank.com"
Like I care.
Now I'm triple annoyed and start trying to find a human to speak to regarding my mobile phone - and how to stop unwanted SMS's to them- so I try to call KPN - and this is where it gets good.
I call 0800 0507 which is a multiple
choice pre-recorded message, and has nothing to do with what I wanted to
ask.At the end of the message a phone number is given. 0900 200
5200. Another multiple choice pre-recored message. I call around a few more times trying all my multiple choices, and give up on these "helpnumbers".
I call 0900 8008 - a number that charges me 75 cents per
minute and is regarding any KPN services not mobile services - and ask the guy on the line if there is anywhere that I can
speak to a human. He suggests that I call 0800 0507 *again* and choose the
number three. I do this, and get more multiple choices, no humans!
So I call 0900 8008 and explain to a new girl -Juliana- my predicament - I can't find any humans on any lines -, she says she
cannot help me, and I say there must be a phonenumber somewhere where
there is a human, she suggests 0800 0507 again, I reply that I have tried
that before and ask since she also works for KPN if she can't find another number or connect me to someone else somehow, she replies that this is the only phonenumber that she can give me and
Juliana's workdescription apparently contains the lines: "Whenever a customer asks for more help, decline to give them any information and hang up." a practice that in other companies would get her fired.
Most of the pre-recorded messages suggest that one visits the site kpn-mobile.nl and if you do so and read all the help text you'll find that there is no answer to my question there.
They suggest that if your question isn't answered on the site you should email them - they fail to suggest which email adress ths question should be directed to. (site design class 1; Always have an info-adress!)
Anyway, I called 0900 8008 again and explained to the innocent girl there that I would like to file a complaint - this seems to have gotten some attention as she took my number and would have someone call back on Monday. We'll seee if that actually happens. Moral: KPN is not the place to get your mobile phone subscribtion.
The Diesel Party is tonight. I am invited, I even have some stupid VIP pass.
Until the party has passed I will continue to receive spam to my cellphone in the name of Diesel and Motorola. Do they even know that their brands are being sullied by these Spam tactics that are actually illegal? Most people won't even bother to track down the first message - they'll just get annoyed and delete it.
*beeep* There is goes again.
I just threw away my mobile phone. The Unabomber had a point.